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What are the payment options?
We offer a wide range of safe and trusted payment methods, including Bancontact, iDeal, Klarna (Pay Afterwards), Mastercard, Visa, Giropay, SEPA (bank transfer), Sofort and IN3 (for payment in 3 parts, only available in The Netherlands). This way you can always shop with us with peace of mind.
Is delivery free?
We deliver free above 40 euros in Belgium, the Netherlands, Germany, France and Luxembourg. Do you want to order outside these countries? Send us an email to info@doika.be with your desired order and we will be happy to help you.
Will I receive a Track & Trace of my order?
Yes, you will receive Track & Trace with almost every order. In some cases not, when delivery is made by our own transport. We will then call you to arrange a delivery time. Normally you will receive a Track & Trace within a maximum of 2 working days (excluding weekends), otherwise you will be called.
How can I contact you?
Our chatbot is available 24/7 to answer all your questions. If the chatbot does not provide the desired information, we recommend sending an email to info@doika.be. We can be reached by email from Monday to Friday. In addition, you can request a callback via our chatbot from Monday to Friday and we will be happy to call you back. This way you can always contact us with peace of mind and confidence.